Mr Raj Uppala, Consultant Orthopaedic Surgeon, increases productivity through outsourced transcription
Outsourcing to Accuro has helped me to optimise the performance of my practice. It’s great to be able to trust that such complex documents will be typed by specialists—people who really know what they are doing!
Mr Raj Uppala
Consultant Orthopaedic Surgeon
Mr Raj Uppala is a busy Consultant Orthopaedic Surgeon based in Carmarthenshire, Wales. In his private practice, it is important to have a flexible solution to end troublesome typing backlogs, thereby maximising productivity and optimising patient care.
Mr Uppala was approached by Accuro’s Commercial Director, Gordon Healiss. “The nature of Mr Uppala’s work requires a lot of paperwork and typing, the pressure of which was relieved once we provided our alternative solution” explains Gordon. “As an independent healthcare professional, it is important to maximise productivity to allow the practice to succeed. Mr Uppala’s outsourcing to Accuro has helped him to do just that”.
Working as a Consultant Orthopaedic Surgeon, Mr Uppala’s work is often very complex. Accuro employs a panel of virtual assistants, who are professional medical transcribers, each medically trained in specialist areas. With a panel of experienced and knowledgeable transcribers, the complex terminology of Mr Uppala’s reports and letters is understood and correctly represented.
Using Accuro has significant benefits for my private work. Transcripts are always returned the next day using medical secretaries specifically familiar with my speciality. They hold and type onto my own templates so the work retains its uniqueness. It is also cost effective as I only pay for work that I send, meaning my fixed administration costs are devoted to organising my busy practice.
“Outsourcing to Accuro has helped me to optimise the performance of my practice. It’s great to be able to trust that such complex documents will be typed by specialists – people who really know what they are doing!” says Mr Uppala.
The service has certainly provided peace of mind. Templates specifically designed by Mr Uppala are retained on Accuro’s secure system, ready for use by the transcribers. Personalised templates allow work to be presented in the same way Mr Uppala would present it himself. Mr Uppala has seen the benefits of outsourced transcription and managed to optimise his practice through a time-saving, cost-effective, secure service, all in the knowledge that his documents are being processed by professionals and returned within a next business day guarantee.